Meal management priced the way aged care actually works.
Per-facility platform fee. Per-resident capacity fee. Per-meal usage fee, capped daily so there are no surprises. Pilots are free for 30 days — one facility, one month.
Three components, billed monthly
Pay for facilities, residents, and meals - nothing else.
Platform
Unlimited PCA, kitchen, dietitian, hospitality, and admin seats at the facility. Headcount of staff never changes the price.
- Unlimited seats at every facility
- Audit-log retention (7 years default)
- Weekly product updates
- Business-hours AET support
Resident capacity
Counted on the 1st of each month from residents flagged active in your tenant. Archived residents stop billing the next cycle.
- Active count snapshot day 1 of month
- Tiered pricing above 5,000 active residents
- No charge for archived residents
- No charge for paused or trial residents
Meals served
Capped at three meals per resident per day - the maximum monthly usage charge per resident is roughly $4.65. Scales with usage, not with seats.
- Hard cap of 3 meals/resident/day
- No charge for absences or skipped meals
- Alternative: swap for 1% HEDL revenue share
- Daily usage breakdown in your billing dashboard
Alternative on component 3: sites that prefer not to be billed per-event can swap meals-served for a flat 1% share of HEDL revenue (alcohol, premium breakfasts, paid drinks). Sales-team configurable.
Worked examples
What this looks like at your scale.
All-in monthly indicative figures, AUD, before any annual prepay or multi-org discount.
A 100-bed home
| Platform | $199 |
| Residents | $332.5 |
| Meals (capped) | $395 |
| Total | ~$926 / month |
| ~$9.26 per active resident | |
A 5-home, 600-bed group
| Platform | $995 |
| Residents | $1,995 |
| Meals (capped) | $2,650 |
| Total | ~$5,640 / month |
| ~$9.40 per active resident | |
A national group at 5,000+ active residents: pricing is tiered and the per-resident fee steps down materially. Talk to us.
Transparent discounts
No hidden levers. These are the only discounts we offer.
Annual prepay
15% off
on platform line
5,000+ residents
Tiered
per-resident pricing
30-day pilot
$0
no charge, no clawback
HEDL revenue share
1%
alternative to meals-served fee
HEDL revenue
Size the uplift before you sign.
Drag the sliders to model annual revenue from Higher Everyday Living packages — alcohol, premium breakfasts, paid drinks, Wi-Fi, and Foxtel. Email yourself the scenario for your CFO conversation.
What's included
Every tier ships with the full product.
No feature gates. Pricing scales with usage, not with capability.
$0. One facility, one month.
A 30-day operational pilot at no cost. Setup, training, and configuration delivered by Mealward. KPIs locked up-front. At day 31 it auto-converts to paid using the standard tier prices above. Cancel any time during the pilot - no charge, no clawback, your data is exported and the tenant decommissioned within 30 days.
Start a 30-day free pilotFAQ
Common questions, straight answers.
What's the minimum commitment?
Monthly. The pilot is 30 days at zero cost. After that, monthly with no fixed-term lock-in. Annual prepay is optional and gets a 15% discount on the platform line.
Do you charge per seat?
No. PCA, GSO, kitchen, dietitian, hospitality, and admin seats are unlimited at every facility.
What about Salesforce or our clinical system?
We have a clean public REST API and webhooks. Most integration work is scoped and quoted as a Phase 2 deliverable per customer. Talk to us in the demo for examples - we have a thin-sync pattern that gets a one-way feed live in roughly two weeks.
Where is the data hosted?
Supabase Sydney region (ap-southeast-2). All data stays in Australia. SOC 2 Type 2 audit underway. See mealward.com.au/trust for the full posture and the NACA mapping.
What devices does it run on?
Anything with a modern browser - iPads, Android tablets, phones, laptops. Nothing to install.
Can we get an enterprise agreement?
Yes. Multi-org parents at 5,000+ active residents qualify for tiered pricing and a Master Services Agreement. Talk to us.
How do you handle resident-data privacy?
Privacy Act 1988 and APP-aligned. Full DPA available on request. Data residency is AU-only. Row-level security on every table.
What happens at the end of the pilot if we don't proceed?
We export your data (CSV + JSON), decommission the tenant within 30 days, and confirm in writing. No clawback, no charge.
Ready for a closer look?
30 minutes on a call answers more than 30 days of email. Book a demo, or call 0418 739 437.